Privacy Policy
This page explains how we collect, use, store, and protect personal information when you use Tidy Hell.
Effective date: 16 April 2026
Who we are
Tidy Hell is a cleaning service brand. This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a quote, make a booking, or otherwise interact with us.
Information we collect
We may collect the following categories of information:
- Name, email address, phone number, and contact details.
- Property address and booking-related details.
- Service preferences, enquiry details, and booking information.
- Payment-related information where applicable.
- Technical information such as IP address, browser type, device information, and usage data.
How we use information
We use personal information to:
- Respond to enquiries and provide quotes.
- Arrange, manage, and deliver cleaning services.
- Process bookings and communicate about appointments.
- Improve our website, services, and customer experience.
- Maintain security, prevent misuse, and comply with legal obligations.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, record keeping, legal compliance, and business operations.
Security
We take reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, or objection. You may also have the right to withdraw consent where consent is used as the legal basis for processing.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact us through the contact details provided on our website.